FAQ And Company Policy
Text it cutoff on my photo. Can you reprint?
Before checking out, you're required to review and approve the cropping of your design. Because of this, we do NOT offer reprints due to cropping errors. Please note that reprinting the photo will result in the same outcome, as the designs are not one-size-fits-all and may crop differently depending on the layout.
I think I am missing something in my order. Can I call you?
We will NOT return a phone call due to a missing product. This will be handled via email only contact after we have chance to research your inquiry. Customer must provide exactly what is missing within a 1 month time frame after delivery.
We missed picture day. Can we schedule a photoshoot with you?
Depending on the size of the organization, we typically offer a make-up day. However, we do not provide private photoshoots for individual retakes, as we do not own studio space. All our photography sessions are done on location.
Will you provide the Team Pictures for the Yearbook?
Yes, we will send the team pictures for use in the yearbook and or athletic books.
Do you offer sibling discounts or allow siblings to be combined into one gallery/package (such as the $99 All Digitals)?
We understand why this question comes up often, but the answer is no. Each athlete’s session is treated as a complete project — from posing, background removal, compositing, name verification, and editing — which means when there are siblings, the work is multiplied. In addition, sibling photos themselves require extra time with multiple poses and edits.
In the past (with paper order forms), the rule was one form per athlete. The only exception was if a family ordered a single sibling photo together — one pose, one background, no text or extra edits. Parents never saw the full set of images and there were no complaints because expectations were clear.
Today, with digital galleries, combining siblings into one gallery or splitting one package across multiple athletes (for example, using the $99 “All Digitals” to cover three kids) isn’t sustainable. While it might seem like a way to save money, it actually goes backwards from the old system and results in us losing money despite doing significantly more work.
To keep things fair and consistent for everyone — and to make sure each athlete gets the same quality and attention — packages are offered per athlete.
Proofing Process and Error Policy
For all team orders (such as banners, sports books, composite team pictures, etc.), we provide proofs to the sports organization before final production. It is the organization’s responsibility to review and approve the proofs.
We are not responsible for any errors found after print production.
Corrections can be made, but any changes will incur an additional fee, agreed upon between the sports organization and the individual customer.
Mistakes, especially spelling errors, are not uncommon—even respected publications like The New York Times occasionally have such errors. We encourage thorough proofreading to avoid issues.
I did not get my order
Please check with the organization to insure that the pictures were delivered. In most instances we just did not deliver them to the organization yet.
All Digital Image Sales Are Final
Please note that purchases of digital images are non-refundable. You see a preview of your photos before placing an order, and once purchased, the files are delivered immediately via email for download.
Because digital files cannot be “returned,” we are unable to offer refunds or exchanges—even if digital images are purchased by mistake instead of prints.
Can I text you with questions about my order?
We kindly ask that you do not text us directly with individual questions. In the past, we allowed it and did our best to keep up, but with so many families and teams it quickly became impossible to manage fairly.
To keep communication organized, we only accept text messages from a single point of contact per team (such as a coach or booster rep). This helps us stay responsive and ensures no questions slip through the cracks. For individual questions, please use email or the contact form provided.
We will refrain from answering text questions outside of that structure so we can stay focused on serving everyone as efficiently as possible.
What happens if I miss the initial bulk shipping order?
If you miss the initial bulk shipping, you’ll not only have to cover the cost of individual shipping (up to $9.25), but your order will also take longer to arrive. This is because bulk orders are expedited at no extra cost—so there’s no advantage to delaying your order.
Body part cutoff in picture
The pictures will print exactly as they appear on your screen, and you are required to review the cropping before checking out. Our products are designed with the understanding that most kids no longer wear shoes during sessions, so in many cases the subjects’ feet will not be visible. Buttons and similar products must be cropped by you according to your preference at the time of ordering. We do not offer refunds or replacements for customer error; however, as a courtesy, we typically provide a coupon so that you may place a new order if needed.
My child’s name is spelled wrong on the prints. Can this be fixed?
All prints are produced directly from the information provided to us. Since you are able to preview what you are buying before checkout, it is the customer’s responsibility to review and notify us of any spelling errors prior to placing an order.
We are completely reliant on the data supplied to us (such as rosters), which may occasionally contain mistakes. If you notice an error, please contact us before ordering so we can correct it. Once an order is placed and the misspelling is visible in the preview, we cannot provide free reprints.
What happens if my banner is damaged or destroyed after delivery?
Slick 6 Sports is not responsible for banners damaged by severe weather, tornadoes, microbursts, vandalism, theft, or other circumstances beyond our control. However, we will gladly reorder the original banner at our current production cost, plus shipping, rather than charging the full retail price.
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It all starts with an image. Nobody does more with a photo than us.